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Who are we?

Hi, I am Krish, a SaaS entrepreneur.
I built Hilfedesk for my own support team because I couldn't find an affordable, API-first helpdesk software for customer support.

Before building Hilfedesk, I used many helpdesk tools - Freshdesk, Zoho Desk, Intercom, osTicket, Request Tracker.
Honestly, none of them worked out. Either they were too expensive, outdated, or had restricted APIs.

Why use Hilfedesk?

Small businesses and startups need a helpdesk that has the right features, at an affordable cost, with a flexible API.

Most popular helpdesk tools today either force you to pay more for critical features or make you learn to live without them.

Hilfedesk is a strong alternative - it offers the features startups and small businesses actually need, without unnecessary complexity.

We've kept the pricing as low as possible, so teams like ours can afford a reliable, modern helpdesk.